You can cancel your activity, but you need to do this AT LEAST 48 hours BEFORE THE BOOKED START TIME, by calling us on 015394 44451. You will be fully refunded.
Windermere Canoe Kayak might need to cancel your booking. If this happens we'll always do our best to offer alternative dates or times, and if this doesn't suit then we'll refund you in full.
Can I re-arrange if I don't make it? We will retain reserved boats for 1hr after your chosen start time, we reserve the right to cancel your booking with no refund offered if you do not show within this period.
What if I'm running late? Please call or email to let us know, however be aware that your session on the water will still need to finish at the pre-booked time, as your craft will be needed back in on time, so your session will simply be shorter.
Weather limitations - Obviously, being surrounded by mountains and being situated in the UK we have our fair share of bad weather. Every now and again the wind picks up to an unpleasant level, and we have to cancel hire for the day. If you are unsure about the weather, please ring us before journeying to avoid disappointment. We are happy to allow experienced paddlers out in most conditions – just speak to our staff.
PLEASE READ OUR FULL Ts & Cs HERE