If for some reason you need to return an item this must be done within 30 days. Any sale items must be returned within 7 days of purchase for a full refund. Any items which are returned must be received back at our office new and unused, with original packaging & labels attached in a re-saleable condition. Please be aware that in order to comply with Health & Safety regulations any faulty items should be returned for assessment free from mud and dirt. We regret that we are unable to process items that do not meet with these criteria. We cannot cover the cost of the return postage. We cannot be held responsible for items lost in the post.

How Should I Return an Item?

If you wish to return or exchange an item please contact us before returning the item to us. 015394 44451 or Once you have spoken with a member of staff, download the following returns form and enclose this with your item:

Windermere Canoe and Kayak Returns Form

All packages should be sent to:

Windermere Canoe Kayak
Ferry Nab Road
LA23 3JH

Please advise what the reason for the return is and the action you require regarding a replacement or alternative. This will allow us to gain all the relevant information on which to process the return as quickly as possible. On receipt of the goods we will contact you to confirm receipt of the goods and explain the options for an alternative or replacement.