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Terms & Conditions

Online Prices

Prices displayed on our website are only accurate at the time of writing and can therefore be considered a guide price. We reserve the right to change our pricing at anytime without prior notice. If in doubt please contact us to get the most up to date information on prices and stock levels.

Stock Levels

We use a stock levels indicator on our online shop. We will endeavour to ensure these are correct but now and then there may be errors. We will contact you as soon as your order is placed if your item is out of stock.


Special Orders

When we order something for you that is not in stock we are at the mercy of our suppliers and or manufacturers. We may indicate when the particular item will arrive but in reality we can only confirm its arrival when it has actually landed in the shop. Our standard order procedure involves calling customers as soon as the stock arrives in store, so it is not necessary for you to chase up. However, if you would like an update on the status of your order feel free to call or email any time.


POSTAGE

Christmas Delivery

We are dependant on the Royal Mail and recommend that you order your christmas presents well in advance of the busy postal period. Our Christmas postage deadline will be any orders made before December 19th @ 3pm. We will also be closed from the 24th - 27th December so no online orders will be despatched during this time period. 

Postage

We take all packages to our local post office. This may seem like more hassle for us, but, we like the fact that if you are not in when the parcel arrives you can pick it up at your local depot. 

Postage Costs

Postage is a standard rate for all products regardless of size and weight. Please be aware if you are outside the UK postage costs will differ, if you are outside the UK then please contact us with regards to postage before placing your order.

Postage for Boats

We currently do not post out any boats.

However we are happy to sign over goods to a courier service set up by yourself. This is obviously under your instruction and at your own risk. After the item has been handed over to your chosen courier and is outside the shop WCK are no longer responsible or for the package.

Postage for Paddles

We currently do not post Kayak paddles unless they are split paddles; We will also post canoe paddles. Please contact us for prices of postage for paddles.

Returns:

If for some reason you need to return an item this must be done within 21 days. Any sale items must be returned within 7 days of purchase for a full refund.

Any items which are returned must be received back at our office new and unused, with original packaging & labels attached in a re-saleable condition. Please be aware that in order to comply with Health & Safety regulations any faulty items should be returned for assessment free from mud and dirt. We regret that we are unable to process items that do not meet with these criteria. We cannot cover the cost of the return postage. We cannot be held responsible for items lost in the post. 

 

Where do I send my return?

If you wish to return or exchange an item please contact us before returing the item to us. 015394 44451 or office@windermerecanoekayak.com

Once you have spoken with a member of staff, download the following returns form and enclose this with your item;

Returns Form

All packages should be sent to:

 

Windermere Canoe Kayak

Ferry Nab Road

Bowness-on-Windermere

Cumbria

LA23 3JH

 

Please advise what the reason for the return is and the action you require regarding a replacement or alternative. This will allow us to gain all the relevant information on which to process the return as quickly as possible. On receipt of the goods we will contact you  to confirm receipt of the goods and explain the options for an alternative or replacement. 

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